Returns and Exchanges

We want you to love what you ordered, from the message to the fit. Here’s how we handle things when something isn’t quite right.

Check your fit before you commit

Before checking out, take a look at the size guide on the product page and double-check your selected size, colour, and design. Comparing the measurements with a piece you already own and love is a good place to start.

We don’t offer routine returns or exchanges for a change of mind, a different colour preference, or a size you selected that doesn’t fit as expected.

Unsure about something? Ask us before ordering. We’d be more than happy to help you choose.

If we got it wrong, we’ll make it right

A damaged garment, a defect in the print, or the wrong item is something you’ll never have to settle for.

If your order arrives damaged, defective, incorrect, or materially different from its description, contact us so we can review the issue and arrange an appropriate replacement or refund at no extra cost to you.

That includes receiving a different size from the one you ordered, or a garment whose measurements materially differ from the published size guide.

The same care applies whether you paid full price or caught a sale.

Something’s off? Here’s what to do

Please check your items when they arrive and let us know as soon as possible if there’s a problem. Include:

Your order number.
A short description of what’s wrong.
Clear photos showing the issue, where possible.
A photo of the garment’s size label if the issue involves sizing or the wrong item.

For delivery damage, please keep the packaging while we review your request.

You don’t need to have the problem perfectly diagnosed before contacting us. Tell us what you’re seeing, and we’ll take it from there.

Please contact us before sending anything back. We’ll let you know whether a return is needed and provide instructions. If we require a return for a confirmed defect or order error, we’ll cover the return shipping.

Need to change or cancel your order?

We’ll check whether we can still update or cancel it. Once production or fulfilment is underway, changes may no longer be possible, so please don’t assume a request has been completed until we confirm it.

Refunds & replacements

Approved refunds go back to your original payment method. We’ll confirm when your refund has been issued; the time it takes to appear in your account depends on your payment provider or bank.

For replacements, we’ll confirm the next steps and send tracking once the replacement ships. If the original piece is no longer available, we’ll discuss an alternative or refund with you. We won’t substitute a different piece without your agreement.

Need to talk it through?

If your situation doesn’t fit neatly into the above, get in touch. We’ll take a look and explain what we can do.

This policy does not limit any rights you have under applicable consumer law.